Booking Terms and Conditions

MAKING A BOOKING

  • Registrations are made by completing the Lanlearn Booking Form.
  • All necessary sections of the Booking Form must be completed.
  • Bookings must be for a minimum duration of 2 weeks.
  • The institute will acknowledge all Bookings within 3 working days and, where all necessary information is available, a Proforma Invoice will be issued showing all fees for the Booking made.
  • Lanlearn reserves the right to refuse Bookings.
  • There is a Registration Fee of €50.
  • For information on paying for a Booking, see the Fees section Payments below.
  • Class timetables may change but, in all cases, will take place between Monday and Friday and between the hours of 09:00 and 17:00. All changes will be notified in advance.

FEE PAYMENTS

  • Full payment of fees must be made within 5 days of receipt of the Proforma Invoice. Bookings will be cancelled automatically, according to the cancellation policy, for non-payment.
  • Any Bookings made less than 28 days before the course start date must be paid in full at the time of Booking.
  • Payments are only accepted in Euro: they must be made by bank transfer.
  • All bank charges are the responsibility of the student.
  • All payments must include the Invoice Number and Student’s Name.These details are printed on Invoices and Proforma Invoices. Lanlearn cannot guarantee that a payment has been received unless it includes this information.

COURSE CANCELLATION

  • Notice of cancellation must be provided in writing to the Centre Manager and applies from the date it is received by Lanlearn.

Refundable fees before commencement of course

  • 28+ days: Full fees
  • 14-27 days: Full fees paid subject to a minimum charge of € 400
  • 7-13 days: 50% of fees paid subject to a minimum charge of €400
  • Less than 7 days: No refund
  • On/after start: No refund. There is no refund for any cancellation once the course has commenced. This includes late arrival, early departure, or days missed during the course.

COURSE CHANGE

  • Course changes requested more than 7 days before course commencement can be made as a Re-booking. Existing courses will be cancelled and a new Booking will be made for courses to the Price List value of the original course Booking or more with the payment of the extra fees.
  • Course Changes requested within 7 days of course commencement are not possible.
  • Course Changes can only be effected from the next course starting week (that is, from the next Monday or Tuesday) subject to availability of suitable class places and the payment of any change fees.
  • No refund is available where a Course Change is taken to a less intensive course: the duration of the less intensive course may not be longer than the original booking.
  • Upgrades in group courses are permitted subject to the availability of course places and the payment of any course price difference.
  • Date changes for courses are permitted with 7 days’ advance notice and subject to the availability of suitable class places for the changed dates.
  • Course Breaks are not permitted once a course has commenced.
  • Students requesting changes from group courses to private tuition will be required to pay the full cost of private tuition. No transfer of course value is available.
  • Courses Booked may not be transferred from one person to another.

CLASS SIZE, LEVELS, AND STUDENT AGE

  • The maximum class size for General English adult group classes is 15 students.
  • Five General English levels are offered ranging from A2 Pre-intermediate to C1 Advanced.
  • For Group class courses, 1 lesson is 90 minutes.
  • The minimum age for adult courses is 18 years.
  • Lanlearn reserves the right to cancel a course if there is not sufficient demand for it. In this case, full refunds will be given.

STARTING DATES

  • General Courses start any Monday, or where necessary due to public holidays, Tuesday.
  • Students will be level tested on arrival and assigned to class on the first course day of the week. Where a student arrives and/or tests after the first course day of the week they may not be permitted to join classes until the following week.

STUDENTS’ HOLIDAYS

  • Holidays may be taken on some courses and programmes and are subject to particular rules which depend on a student’s Booking and immigration permissions.
  • All holidays must be taken over the duration of a full week, that is, starting on Monday and finishing on Friday. Individual holiday days are not permitted.
  • The duration of holidays allowed (excluding Examination Preparation Courses) depends on the length of a student’s course registration. Students staying for 12 weeks are entitled to a holiday of 1 week; those staying for at least 24 weeks are entitled to 2 weeks holidays; students staying for 36 weeks may take 3 weeks and those staying for 48 weeks are entitled to 4 weeks holidays.
  • Holidays must be requested no later than 14 days prior to the intended start date of the holiday period.
  • The duration of holidays taken by a student will be added to the end of the course from which they have taken holidays: where a student takes a holiday of 2 weeks then 2 weeks will be added to the end date of the course.

SCHOOL AND PUBLIC HOLIDAYS 2018

  • The school is open every Monday to Friday from 9 January to 22 December with the exception of the following Public Holidays: 17 March, 2 April, 7 May, 4 June, 6 August, 29 October. The school will be closed for Christmas Holidays from 23 December 2018 to 7 January 2019, inclusive.
  • Where public holidays occur on a Monday, students will commence their course on the Tuesday. Lessons missed due to public holidays will not be made up and no refund or credit will be given.

ACCOMMODATION – GENERAL

  • All accommodation is offered subject to availability.
  • There is a non refundable Accommodation Placement fee of €50

ACCOMMODATION – Thomond Student Village

  • Lanlearn partners with Thomond student village.
  • Accommodation is provided on a self-catering basis and is described on www.lanlearn.ie and the website of Thomond village – http://www.thomondvillage.com/
  • The terms and conditions of Thomond village apply. See  http://www.thomondvillage.com/index.php/terms-conditions
  • Lanlearn will make a reservation for up to 2 weeks for each student once payment received.
  • The reservation has to be confirmed on the website of Thomond village by paying a refundable deposit via credit card or bank transfer of 200 EUR to Thomond village.
  • Any additional stay to be made directly with reservation at Thomond village
  • The minimum apartment booking duration is 1 week and is subject to availability for dates requested. Apartment accommodation is extremely popular and early booking is advised.

HEALTH AND TRAVEL INSURANCE

  • All students are strongly advised to take out full and suitable travel and health insurance.
  • EU/EEA nationals are advised to obtain an EHIC (European Health Insurance Card, formerly an E111) as minimum cover: for further details on issuing organisation see http://bit.ly/EHIC-en
  • Students from non-EU/EEA countries must have medical insurance. This can be organised by the school. The Irish immigration authorities have particular requirements which may apply: please see www.lanlearn.ie/policies for further information.
  • Lanlearn  will not cover costs that may arise as a result of the need for treatment or repatriation of a student.
  • Students are responsible for their own personal property.
  • Students are advised to insure against loss of fees and/or expenses that may be incurred due to cancellation, sudden or early departure as Lanlearn will offer no refunds for days missed, late arrival or early departure.

VISAS

  • Students who are non-EU/EEA citizens may require a Study Visa to enter Ireland. For full details visit www.inis.gov.ie to check which citizens require a Study Visa before arrival and which citizens can apply for a Permission to Remain after arrival
  • Study Visas require a minimum course booking of 15 hours per week. Students wishing to work while studying must be registered on an Academic Year Programme and must also register for a recognised examination.
  • Lanlearn currently  offers  Test of Interactive English (TIE) and IELTS exams.
  • A minimum of 6 weeks are required for Visa Applications to be processed by the Irish authorities. Please allow enough time for Visa processing when making travel plans and making course Bookings.
  • All non-EU/EEA citizens who plan to be in Ireland for more than 90 days must register with the Garda National Immigration Bureau (GNIB) before the date stamped in their passport.
  • It is necessary to pay all school fees in advance when making a Visa Application.
  • Fees paid can only be refunded in the following cases:
    • Visa is refused before travelling to Ireland:
      • All fees are refunded except an administrative fee of €300
    • Permission to Land, on arrival Ireland, is refused and the student must return to their point of origin:
      • All fees are refunded except an administrative fee of €300
    • Permission to Remain in Ireland (after the date entered in the passport) is refused after arrival in Ireland:
      • Fees paid for the period after initial permission days from arrival are refunded except for an administrative fee of €300
    • Visa or Permission to Remain Extension application is refused:
      • Fees paid for the period of the booking extension are refunded except for any portion of an extended course used plus an administrative fee of €300
  • Fees will not be refunded if a Visa is Refused because of the submission of false information.
  • Fees cannot be refunded where a Visa is granted, even if the issuing of the Visa is delayed by the authorities. Where the issuing of a Visa is delayed, the Course and Accommodation Bookings may be deferred in entirety by the number of Visa delayed weeks, provided that at least 14 days written notice is provided to Lanlearn to advise of the Visa delay. Course Fees may change if the Course does not take place in the calendar year.
  • It is the student’s responsibility to be aware of and comply with the Visa and Immigration Registration requirements of the Irish authorities. Lanlearn will assist but cannot be responsible for students’ legal responsibilities.
  • Applications for Refunds must be made in writing to the Centre Manager, Lanlearn,  First Floor, Parkway Shopping Centre, Limerick, Ireland.
  • All Refund Applications must include the letters of Visa Refusal and the Visa Application or GNIB Number and clear proof that the applicant is not in Ireland.
  • The Centre Manager will inform the Refund Applicant of the documents and evidence required in order to apply for a refund, and will confirm to the Applicant when a Complete Application has been received.
  • Refunds are processed within 21 working days of Lanlearn receiving a Complete Application for Refund.
  • Refunds are issued in Euro and only paid to the bank account or bank card of the registered student. Banks may make additional transfer, foreign exchange and receiving charges.

Check list before registering with GNIB:                      

  •          School letter                                                    
  •          Medical insurance                                            
  •          Passport                                                          
  •          Proof of finances/bank statement                                                 
  •          End-of-course examination registration fee                       
  •          Credit card (required to pay GNIB fee)

GENERAL CONDITIONS

  • Lanlearn  assumes no responsibility for loss, delay or accident of any kind whatsoever that may occur due to fault or negligence of any company or persons carrying out ancillary arrangements outside of its control.
  • Lanlearn reserves the right to cancel any arrangements or bookings without prior notice if Fee Payment conditions are not met.
  • Lanlearn reserves the right to refuse or cancel bookings in circumstances where school or accommodation facilities are unsuitable for a student’s specific needs.
  • Students absent from their classes for two weeks or more without a valid Medical Certificate or Prior Agreement will be removed from classes.
  • In cases where a Medical Condition makes it impossible for a student to complete a course, and if this condition existed but was not advised to Lanlearn at the time of the booking, Lanlearn refuses any liability and no refund will be given.
  • Should a student behave in an unseemly and/or inappropriate manner that may bring the school or its agent(s) into disrepute or cause damage to its reputation or standing in any way, either real or imagined, he/she will be asked to leave the school immediately. The Director of Lanlearn  will be the sole arbitrators in any such event.
  • A serious misdemeanour or infringement of the laws of Ireland will result in instant dismissal from the school. Costs incurred by the student as a result of dismissal in these circumstances from the school are the sole responsibility of the student and Lanlearn will accept no liability of any kind.
  • The student is responsible for any damage or injury he/she may cause to buildings, furniture, fittings, individuals’ or accommodation property, etc., while registered with Lanlearn.
  • Lanlearn reserves the right to change, without notice, the contents, dates, times, locations or any other details of course(s) brought about by political events, natural disasters, weather or any other events considered by the organisers to be pertinent.
  • If we do not enforce any condition of these Terms and Conditions or we delay in enforcing it, this will not prevent us from retrospectively enforcing the Condition(s) and will not constitute a waiver of that Condition.
  • Any disputes in relation to Services Provided or Accounts will, where necessary, be heard in the courts of the Republic of Ireland where the bulk of the service is being carried out.
  • The interpretation of these Terms and Conditions, all agreements and communications with Lanlearn shall be through the English language.

ABOUT STUDENTS

  • Students must be at least 18 years old
  • Students with Special Dietary or Medical Considerations are accepted solely at the discretion of Lanlearn.
  • The use of alcohol, drugs or other prescribed substances is forbidden. Students found in possession or found taking alcohol, drugs or other prescribed substances will be sent home immediately at their expense.
  • Students will be advised of the termination of the student’s stay and must make arrangements for their immediate return home. No refund of fees will be permitted in this circumstance.